What This Policy Covers
When you visit Lucky Hills Casino at https://lucky-hills-casino-new-zealand.com/, small data files called cookies are placed on your device. This policy explains what those files are, why we use them, and what control you have over them as a player based in New Zealand.
Lucky Hills Casino operates under obligations set out in the Privacy Act 2020 (New Zealand), which governs how organisations collect, store, use and disclose personal information, including data gathered through cookies and similar tracking technologies. We take those obligations seriously, and this page is written to give you a clear, honest account of our practices rather than a document designed to obscure what is actually happening.
If you have questions that this page does not answer, you can reach our support team at support@lucky-hills-casino-new-zealand.com or call us on +64 9 359 4167. Our Auckland office is at 48 Shortland Street, Auckland CBD, Auckland 1010, and is open Monday to Saturday, 9AM to 6PM.
What Cookies Are
A cookie is a small text file that a website stores on your browser or device when you visit. It allows the site to remember certain information about your visit, such as your preferences or whether you are logged in.
Cookies are not programs and cannot execute code. They cannot carry viruses or install software without separate action on your part. They do, however, collect data, and that is why transparency about their use matters.
Beyond traditional cookies, Lucky Hills Casino may also use related technologies such as web beacons, pixel tags, and local storage objects. For the purposes of this policy, references to “cookies” include all of these unless stated otherwise.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to function. Without them, you would not be able to log in, access your account, complete a deposit, or use the casino’s core features. Because they are essential to the service you have requested, these cookies do not require your consent under New Zealand law. They are active whenever you use the site.
Examples of what they do:
- Keep your session active while you navigate between pages
- Prevent your session from being hijacked by verifying your identity
- Remember items in your account dashboard during a visit
- Support our age verification and responsible gambling tools, which we are required to maintain
Performance and Analytics Cookies
These cookies collect information about how visitors use the Lucky Hills Casino website. The data is aggregated and does not identify individual users. It helps us understand which pages load slowly, where players encounter errors, and which areas of the site see the most activity.
This information is used exclusively to improve the platform. We use it to ensure the games load correctly on the devices Kiwi players actually use, that the deposit flow does not break at unexpected points, and that mobile users get the same experience as desktop users.
These cookies are only placed with your consent.
Functional Cookies
Functional cookies allow the site to remember choices you make and provide a more personalised experience. They do not track your activity across other websites.
They may be used to:
- Remember your language or currency preferences
- Retain your preferred game view or lobby filter settings
- Keep you logged in across sessions if you have chosen that option
- Store responsible gambling settings you have applied to your account, such as deposit limits or session time reminders
These cookies are placed with your consent.
Marketing and Targeting Cookies
These cookies are used to deliver promotional content that is relevant to your interests. They track browsing activity across websites and are typically set by third-party advertising platforms rather than directly by Lucky Hills Casino.
The data gathered may be used to:
- Show you Lucky Hills Casino promotions on other websites you visit
- Limit how many times you see the same advertisement
- Measure whether a marketing campaign resulted in a visit or registration
These cookies are only placed with your explicit consent. You can withdraw that consent at any time using our cookie preference centre or through your browser settings.
Third-Party Cookies
Some cookies on our site are set by third-party services that we use to operate the platform. These include:
- Game providers such as Evolution, PG Soft, Pragmatic Play, and Spribe, whose software runs within the casino environment
- Payment processing partners who handle deposit and withdrawal transactions
- Analytics platforms that help us monitor site performance
- Customer support tools that power live chat and ticketing functions
Lucky Hills Casino does not control the cookies these third parties set. Each provider operates under its own privacy and cookie policy. We recommend reviewing those policies if you want to understand their data practices in detail.
Cookies and Responsible Gambling
Responsible gambling is a legal requirement for casino operators providing services to New Zealand players. Some cookies on the Lucky Hills Casino website exist specifically to support these obligations. They are used to:
- Enforce self-exclusion settings that a player has applied to their account
- Monitor session duration and trigger reminder prompts at intervals you have set
- Maintain deposit and loss limit controls between sessions
- Prevent access to the gaming environment by players who have flagged themselves as wanting to take a break
These cookies fall within the strictly necessary category and cannot be disabled without disabling your responsible gambling protections. If you have applied any restrictions to your account, removing these cookies through your browser settings will not remove the restriction itself, which is stored server-side, but it may affect how those controls are displayed to you.
How Long Cookies Stay on Your Device
Cookies are either session-based or persistent.
Session cookies are deleted automatically when you close your browser. They exist only for the duration of your visit and are used for things like keeping you logged in while you move between pages.
Persistent cookies remain on your device for a set period after your visit ends. The length varies by cookie type. Strictly necessary persistent cookies typically last no longer than 12 months. Marketing cookies may have longer lifespans set by the third-party platform that issued them. You can check the specific expiry of any cookie stored in your browser using your browser’s developer tools.
Your Rights Under New Zealand Law
The Privacy Act 2020 gives New Zealand residents rights over their personal information. Where cookies collect data that can be linked to you as an individual, those rights apply.
You have the right to:
- Know that we are collecting cookie-based data and why
- Access the personal information we hold about you
- Request correction of that information if it is wrong
- Withdraw your consent for non-essential cookies at any time
- Make a complaint to the Office of the Privacy Commissioner if you believe we have handled your information in breach of the Act
Withdrawing consent for cookies does not affect the lawfulness of any processing that took place before you withdrew it, and it does not affect data that Lucky Hills Casino is required to retain for regulatory, legal, or fraud prevention purposes.
How to Control Cookies
Cookie Preference Centre
You can review and adjust your cookie preferences at any time using the preference panel on the Lucky Hills Casino website. The panel allows you to accept or reject each category of non-essential cookies separately. Your choices are saved and applied to future visits.
Browser Settings
All major browsers allow you to view, manage, and delete cookies through their settings menus. The exact steps vary by browser, but the relevant section is typically labelled “Privacy”, “Security”, or “Cookies and Site Data.”
Please be aware that blocking all cookies will affect the functionality of Lucky Hills Casino. Strictly necessary cookies cannot be blocked without preventing the site from working as intended.
Opting Out of Third-Party Marketing Cookies
If you want to limit interest-based advertising from third-party platforms, the following opt-out tools are available:
- Your Online Choices (youronlinechoices.com) for platforms operating under the IAB framework
- Individual opt-out pages maintained by analytics and advertising providers
Opting out through these tools does not stop advertising entirely; it stops advertising that is targeted based on your browsing behaviour.
Changes to This Policy
We may update this Cookie Policy when our use of cookies changes, when new legal requirements apply, or when the third-party services we rely on are updated. Any material changes will be brought to your attention when you next visit the site.
Continuing to use Lucky Hills Casino after changes to this policy take effect means you accept the updated terms. If a change affects cookies that require consent, we will ask for that consent again.
Contact and Complaints
If you have questions about how we use cookies or want to exercise any of your rights under the Privacy Act 2020, please get in touch:
- Email: support@lucky-hills-casino-new-zealand.com
- Phone: +64 9 359 4167
- Post: 48 Shortland Street, Auckland CBD, Auckland 1010, New Zealand
If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.