This page sets out the licensing and regulatory details applicable to Lucky Hills Casino, operated for players in New Zealand. The information provided below is intended to give players a clear, accurate, and transparent account of the legal basis upon which this platform operates, the regulatory framework to which it is subject, and the compliance obligations it maintains in the interests of player protection, fair play, and financial integrity.
Operator Details
Lucky Hills Casino is owned and operated by Complete Technologies N.V., a company incorporated and registered under the laws of Curaçao, with its registered office at E-Commerce Park Vredenberg, Curaçao. Complete Technologies N.V. is the legal entity responsible for all aspects of the Platform’s operation, including game provision, payment processing, player account management, and regulatory compliance.
Licence Details
The Platform operates under a valid online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent regulatory authority established pursuant to the National Ordinance on Games of Chance (Landsverordening op de kansspelen, LOK). The licence number is OGL/2024/923/0383. This licence authorises the holder to provide online gaming services, including casino games, live dealer games, and related interactive gaming activities, in accordance with the terms and conditions of the licence and the applicable provisions of the LOK.
The Curaçao Gaming Authority operates as an independent government body responsible for the oversight, licensing, and regulation of online gaming operators. Its mandate includes monitoring compliance with anti-money laundering obligations, responsible gambling requirements, technical standards, and player protection measures. Players wishing to verify the validity of this licence may do so by clicking the CGA verification seal displayed in the footer of the website, which links to the official CGA licence validator.
Territory of Service and Age Restrictions
Lucky Hills Casino provides its services to players in New Zealand who meet the applicable eligibility requirements. Access to real-money gaming services is strictly limited to individuals who are 18 years of age or older. This is the minimum legal age for participation in gambling activities under the Gambling Act 2003 (New Zealand) and is a condition of registration on the Platform.
The Operator reserves the right to request proof of age at any time and will suspend or terminate any account where the account holder is found to be, or is reasonably suspected of being, under the minimum age. The Platform does not knowingly accept registrations from minors, and any deposits made by underage players will be returned in accordance with applicable regulatory requirements.
Certain jurisdictions are excluded from service. Players residing in jurisdictions where online gambling is prohibited by local law, or where the Operator has determined it is not able to provide services in a legally compliant manner, are not permitted to register or play. Players are responsible for ensuring that their use of the Platform is lawful in their jurisdiction of residence.
Anti-Money Laundering and Know Your Customer Policy
General Framework
Complete Technologies N.V. operates in accordance with applicable anti-money laundering (AML) and counter-terrorist financing (CFT) legislation, including the requirements imposed by the Curaçao Gaming Authority under the CGA’s AML/CFT Regulations. The Operator maintains a comprehensive AML/CFT compliance programme designed to detect, prevent, and report suspicious activity, and to ensure that the Platform is not used for money laundering, terrorist financing, or other financial crimes.
Customer Due Diligence
All players are subject to Know Your Customer (KYC) verification procedures. These procedures are conducted in accordance with a risk-based approach and may be applied at the point of registration, prior to the processing of a withdrawal, or at any other time the Operator reasonably determines that verification is required. KYC verification may require players to submit one or more of the following:
- A valid government-issued photo identification document (such as a passport, national identity card, or driver licence);
- Proof of residential address (such as a recent utility bill or bank statement dated within the preceding three months);
- Proof of payment method ownership (such as a copy of a bank card or a bank statement confirming the account holder’s name);
- Source of funds documentation, where required under the Operator’s risk assessment framework.
The Platform will not process withdrawal requests until the relevant verification requirements have been satisfied. Documents submitted for verification purposes are handled in accordance with the Operator’s Privacy Policy and applicable data protection legislation.
Transaction Monitoring
The Operator employs automated and manual transaction monitoring systems to identify patterns of activity that may indicate money laundering, fraud, or other financial crime. Where suspicious activity is detected, the Operator is obligated to file a report with the relevant financial intelligence unit and may suspend the relevant account pending investigation. The Operator will not notify a player if a report has been filed in circumstances where doing so would constitute tipping off under applicable legislation.
Data Protection
Complete Technologies N.V. is committed to protecting the personal data of its players in accordance with applicable data protection laws. Personal data collected by the Platform is processed for the purposes of account registration and management, identity verification, payment processing, fraud prevention, regulatory compliance, and the provision of customer support.
The Platform implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- Secure Sockets Layer (SSL) encryption technology applied to all data transmissions between the player’s device and the Platform’s servers;
- Access controls restricting staff access to personal data on a need-to-know basis;
- Secure storage of sensitive data, including financial information, using industry-standard encryption protocols;
- Regular reviews of data security practices in line with evolving standards.
Personal data will not be sold, rented, or otherwise disclosed to third parties for commercial marketing purposes. Data may be shared with regulatory authorities, law enforcement agencies, payment processors, and other service providers where required for compliance purposes or the performance of the contractual relationship. Full details of how personal data is collected, used, stored, and shared are set out in the Platform’s Privacy Policy, which is accessible via the website footer.
Responsible Gambling
Commitment and Principles
Complete Technologies N.V. recognises that gambling, while a legitimate form of entertainment for the majority of players, can cause harm to a minority of individuals who develop problematic gambling behaviour. The Operator is committed to providing a safe gaming environment and to supporting players in maintaining control over their gambling activity. The responsible gambling framework applied by the Platform is consistent with the requirements of the CGA and reflects established international standards for player protection.
Player Tools and Controls
The Platform makes the following responsible gambling tools available to all registered players:
- Deposit Limits: Players may set daily, weekly, or monthly limits on the amount they are permitted to deposit to their account. Requests to reduce a deposit limit take effect immediately. Requests to increase a limit are subject to a cooling-off period before taking effect.
- Loss Limits: Players may set limits on the amount they are permitted to lose within a defined period.
- Session Limits: Players may restrict the duration of individual gaming sessions.
- Self-Exclusion: Players who wish to take a break from gambling may request self-exclusion by contacting the customer support team via live chat or email. The minimum self-exclusion period is one year. During any self-exclusion period, the player will be prevented from accessing their account and will not receive promotional communications from the Platform.
- Reality Checks: Players may configure on-screen notifications reminding them of the duration of their current gaming session.
Age Verification and Minor Protection
The Platform employs robust procedures to prevent access by minors. These procedures include age verification checks conducted at the point of registration and at such other times as the Operator considers appropriate. The Platform does not knowingly permit minors to register or to use its services.
Support Organisations
Players who are concerned about their gambling behaviour, or the gambling behaviour of someone they know, are encouraged to seek assistance from independent support organisations. In New Zealand, free and confidential support is available through the following services:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline (New Zealand): 0800 654 655 (available 24 hours a day, 7 days a week)
Fairness and Game Integrity
All games offered on the Platform utilise certified Random Number Generator (RNG) technology to ensure that game outcomes are random, unpredictable, and free from manipulation. Game software and RNG systems are subject to independent testing and certification by accredited third-party testing laboratories. The Operator works exclusively with licensed game providers whose products meet applicable technical and fairness standards.
Return-to-player (RTP) percentages for individual games are disclosed within the relevant game information sections of the Platform. These figures represent theoretical long-term averages and do not guarantee specific outcomes for individual sessions or players.
Dispute Resolution
Internal Complaints Process
Players who have a complaint or dispute relating to the Platform’s services are encouraged to contact the customer support team in the first instance. Support is available 24 hours a day, 7 days a week via live chat and email. The Operator will acknowledge all complaints in a timely manner and will use reasonable endeavours to resolve complaints within the shortest practicable timeframe.
If a complaint cannot be resolved through initial contact with customer support, players may escalate the matter by submitting a formal written complaint to the Operator’s compliance team. The compliance team will conduct a review of the complaint and provide a written response within a reasonable period.
External Dispute Resolution
If a player is not satisfied with the outcome of the Operator’s internal complaints process, the dispute may be referred to an independent Alternative Dispute Resolution (ADR) provider authorised by the Curaçao Gaming Authority. Details of the applicable ADR mechanism are available upon request from the customer support team.
Players may also direct regulatory complaints to the Curaçao Gaming Authority directly. Contact details for the CGA are available at www.gamingcontrolcuracao.org.
Changes to Licence Information
The Operator will update this page in the event of any material changes to its licensing status, regulatory framework, or the information set out above. Players are encouraged to review this page periodically. Where required by applicable regulation, players will be notified of material changes by direct communication to the email address registered to their account.
For any enquiries relating to the content of this page, players may contact the customer support team via live chat or email as detailed in the Contact section of the website.
Last reviewed: April 2026.